In 2019 Global Human Capital Trends, Deloitte describes an important trend: the opportunity for us to expand the concept of the “employee experience” to address the “human experience” at work. Research shows the most important factor is making work meaningful and giving people a sense of belonging, trust, and relationship. Onboarding and an employee’s first day is your first opportunity to do this.
We all do it. We settle for an OK candidate when trying to fill a job. We see the cost of the unfilled position: an uncovered territory, a long customer service queue, an overworked team. How can you avoid this mistake? You need to see selecting talent as critical to your strategy -- as critical as product design or capital structure. And you need to get good at it.